There are several reasons why Wi-Fi calling may not be working. Here are common reasons:
- You don’t have a Wi-Fi network connection.
- Wi-Fi calling is turned off in your phone’s settings.
- Your device will prioritize a network connection over Wi-Fi when the connection is strong enough to make and receive calls. To prevent using a cellular network, put you phone in airplane mode and make sure Wi-Fi is on.
- You haven’t installed the latest operating system.
- You haven’t installed the latest network settings available for your device.
- Your device doesn’t support Wi-Fi calling. Wi-Fi calling is available on all mobile Android devices except:
- Samsung Galaxy S7/S7 Edge
- Motorola Moto e5 Play
- LG X Charge
- LG X Power