By Amanda Mills
When DE Fastlink launched, our mission was simple: provide the fast, reliable fiber internet service our communities deserved.
At the time, many homes throughout our service area simply didn’t have access to true fiber high-speed internet. We knew we could deliver the speed and reliability families needed, but we also knew internet service was about more than just speed. As technology continued to evolve, so did the needs of the families using it every day.
One request we heard time and time again from subscribers was the need for better control over their home Wi-Fi network, especially when it came to managing devices, monitoring usage and helping parents create healthy online habits for their children.
You asked, and we listened.
Today, DE Fastlink subscribers have access to the free My DE Fastlink app, giving users greater visibility and control over their home network right from their smartphone or tablet.
Through the app, subscribers can:
- Assign devices to personalized profiles
- Create people profiles for family members
- Share guest Wi-Fi networks with visitors
- Run speed tests
- Change their Wi-Fi password
- Manage connected devices throughout the home
The My DE Fastlink app also includes ProtectIQ at no additional cost for subscribers with compatible equipment. ProtectIQ helps provide an added layer of network security and peace of mind by monitoring and protecting devices connected to your home network.
For families looking for even more control, DE Fastlink also offers ExperienceIQ with Parental Controls for just $5 per month.
ExperienceIQ allows parents and guardians to:
- Set screen time limits
- Pause internet access
- Filter content
- Manage online activity by user profile
- Customize internet access for each member of the household
Whether it’s limiting distractions during homework time, creating healthier screen time habits, or helping protect younger users online, ExperienceIQ puts control directly into the hands of parents.
Because DE Fastlink has a variety of routers deployed throughout the system, some subscribers may require updated equipment in order to access these features. The good news is our team can quickly check your equipment compatibility and help determine if an upgrade is needed.
Subscribers interested in adding ExperienceIQ or learning more about the My DE Fastlink app can call DE Fastlink at 833-521-3278 for assistance.
Technology continues to evolve, and so do the needs of the families we serve. At DE Fastlink, we remain committed to listening to our subscribers and providing solutions that help make life easier, safer, and more connected.
You set the rules. We’ll help you enforce them.